- i.
Understand the owner
How you use the residence, how often you are in New York, what you expect on arrival, and what you never want to be asked about.
- ii.
Understand the residence
A full account of the apartment: systems, finishes, appliances, prior work, building rules and the vendors who know it.
- iii.
Anticipate needs
Regular inspection turns most problems into small, quiet tasks handled long before they could affect a stay.
- iv.
Coordinate details
Vendors scheduled and supervised, building coordination managed, access controlled — with someone responsible present.
- v.
Respond quickly
One direct line to Alex. Matters that need a decision reach you at once; everything else is simply taken care of.
- vi.
Keep the owner informed
Clear, unhurried reporting on the condition of the residence, in the amount and rhythm you prefer.
The measure of the work is that you notice nothing but a home in perfect order.